Current Events at NorthStar
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Current Events
Clear Channel Airports Case Study
"The mobile app collects GPS data, logs total hours worked, and completes “proof of performance” field survey audits. All data collected by the service reps comes back to a web-based management portal and is available for CCA, PM Source, and CC&D to review in one centralized location."
NorthStar was introduced to Clear Channel Airports (CCA), the nation’s largest indoor airport advertising company, when the CCA Executive team decided to update and enhance service operations within a large segment of airports. The most logical step entailed consolidating the existing independent contract businesses into two more established service companies - PM Source and Chandler Campbelle & Daschle (CC&D), both of which are Airport Concession Disadvantaged Business Enterprise’s (ACDBE).
In order to win the 100+ airport service contracts, both PM Source and CC&D were tasked with proving to CCA they could accurately and seamlessly track field labor hours. Additionally, CCA desired the ability audit workflow on an ad-hoc basis, a feature that required real time visibility within each location.
NorthStar’s Resource Optimization Platform was the perfect solution. The mobile app collects GPS data, logs total hours worked, and completes “proof of performance” field survey audits. All data collected by the service reps comes back to a web-based management portal and is available for CCA, PM Source, and CC&D to review in one centralized location.The NorthStar program was successfully rolled out to both PM Source and Chandler in January 2020.
In order to win the 100+ airport service contracts, both PM Source and CC&D were tasked with proving to CCA they could accurately and seamlessly track field labor hours. Additionally, CCA desired the ability audit workflow on an ad-hoc basis, a feature that required real time visibility within each location.
NorthStar’s Resource Optimization Platform was the perfect solution. The mobile app collects GPS data, logs total hours worked, and completes “proof of performance” field survey audits. All data collected by the service reps comes back to a web-based management portal and is available for CCA, PM Source, and CC&D to review in one centralized location.The NorthStar program was successfully rolled out to both PM Source and Chandler in January 2020.
“My senior management team LOVES NorthStar. They have allowed us to eliminate seemingly endless hours of manual end-of-day ticket dispatching and sketchy (at best) field communication. Everything is now automated into NorthStar, from the task itself, to emailing the end result of such task to the respective manager. We especially appreciate NorthStar’s user friendly interface, which is incredibly easy to pick up even for non-technically savvy users. The app is a Home Run and has cured many former pain points. I am confident NorthStar will be my best ally and competitive advantage in winning new business.”
Darrell Searcy, Chandler, Campbelle & Daschle
President
“The NorthStar system has enabled our organization to provide better visibility and accountability to work activities and additional transparency for our customers. This has helped to improve overall efficiency and reporting for our multi-state operation.”
Richard De Freitas, PM Source
Managing Partner
Brave Robot Expands Store Count With Help of NorthStar
"The ability to track sales wins and proof of performance in real-time, and automatically communicate those wins to external stakeholders such as investors and category managers has been a game changer for us."
NorthStar is honored to be working alongside Brave Robot as they work to expand upon on their recent success.
“Brave Robot operates at the forefront of innovation and customer satisfaction. To that extent, NorthStar’s survey function goes hand in hand with our management style. The ability to track sales wins and proof of performance in real-time, and automatically communicate those wins to external stakeholders such as investors and category managers has been a game changer for us. I highly recommend NorthStar’s survey functionality to any CPG looking to monitor field tasks and eliminate the admin work associated with close looping sales wins and even customer issues. It’s like a virtual assistant for my sales efforts.”
Vice President Sales at Brave Robot
“Brave Robot operates at the forefront of innovation and customer satisfaction. To that extent, NorthStar’s survey function goes hand in hand with our management style. The ability to track sales wins and proof of performance in real-time, and automatically communicate those wins to external stakeholders such as investors and category managers has been a game changer for us. I highly recommend NorthStar’s survey functionality to any CPG looking to monitor field tasks and eliminate the admin work associated with close looping sales wins and even customer issues. It’s like a virtual assistant for my sales efforts.”
Vice President Sales at Brave Robot
“The survey tool we’re using at Gold Rush is helping up and coming brands like Brave Robot prove out their concept, while solidifying our value as a trusted sales and distribution partner. Our team is able to capture sales wins and workflows, which get automatically populated and sent out to the chosen party. It’s a much more efficient and effective way of doing business than before.”
John Kent
Vice President Sales and Operations of Gold Rush
Northstar Welcomes Gold Rush to Its Platform
"NorthStar is allowing us to instill best practices into habit, automate workflows… [it’s] user friendly interface and customizable platform is already creating operational improvements, and I couldn’t recommend it higher."
"Our business is constantly changing. We might add six new lines one quarter, and 2 unrelated retailers the next quarter, all while navigating swings in seasonality and buying cycles. Those dynamics coupled with field personnel and warehouses spread across a large geography in California necessitated a different approach to our DSD business. NorthStar is allowing us to instill best practices into habit, automate workflows, and manage drivers, sales reps, and merchandisers with real-time analytics. NorthStar’s user friendly interface and customizable platform is already creating operational improvements, and I couldn’t recommend it higher for any company with field-based personnel."
Vice President Sales and Operations of Gold Rush
Vice President Sales and Operations of Gold Rush
“This is a great partnership for us and the perfect example of an organization that could benefit from the application. Companies with distribution and field labor of any kind, from sales reps to drivers to independent contracts are benefiting from NorthStar, and we’re just happy to support Gold Rush in their endeavors to stay best in class.”
John Waters
NorthStar